Frequently asked questions
How fast will my custom pet jewelry arrive?
We craft and ship most orders within 1–3 days. That means your personalized keepsake is usually on its way almost immediately. Most customers in the U.S. receive their order within 7–14 days. If you’re outside the U.S., delivery may take a little longer, but we’ll send you a tracking link so you can follow your hero’s journey home.
What if I don’t love my piece?
We stand behind our craftsmanship with a 30-day happiness guarantee. Try your piece for a month—if you’re not absolutely in love, send it back for a full refund. No hassle, no worries.
What materials do you use? Are they durable?
Every Animal Heroes piece is made with premium, eco-friendly, and durable materials like 925 sterling silver or 18k gold plating over medical-grade stainless steel. This ensures your jewelry won’t tarnish or fade, so your keepsake lasts a lifetime—just like your love for your pet.
How do I personalize my order?
Simply choose your favorite product, upload a clear photo of your pet (or paw print), and add any text or engraving you’d like. Our artists transform your image into a photo-realistic engraving or portrait that captures every detail of your hero.
Do you offer memorial jewelry?
Yes. Many of our customers order pet memorial jewelry and keepsakes to honor a beloved companion. We know how important these pieces are, so we craft them with extra care. Wearing a memorial necklace or bracelet lets you keep your pet’s spirit close, always.
How much does shipping cost?
Shipping is free!
Does my purchase really help animals?
Yes! At Animal Heroes, we donate 10% of every order to animal rescues in the U.S. and worldwide. That means every necklace, portrait, or keepsake you order directly funds food, shelter, and medical care for animals in need. When you shop with us, you’re not just celebrating your pet hero—you’re helping other pets get a second chance at life.